If you ever have concerns or complaints regarding Sterling College Online please address them in writing with the following people in this order:

  1. Your course instructor
  2. Your advisor (for many students, this is the registrar’s office)
  3. The department chair of the course in which you have a concern
  4. The Vice President of Academic Affairs

If you are not receiving a timely response from anyone on the list above, please contact the Director of Online Programs (wteufel@sterling.edu).

Complaints that are not resolved by Sterling College may be directed to the Kansas Board of Regents, using their complaint procedure as outlined .

We sincerely hope that utilizing the list above will address any concerns that may arise. However, if you wish to file a complaint with your state, their contacts are a list compiled by the State Higher Education Executive Officers . This only applies to online students who reside outside of Kansas.